Product Listing Policy

1. Lonecto's Role

Lonecto provides a platform for users to showcase and promote products.

Unless explicitly stated otherwise, Lonecto is not:

• The seller or merchant of listed products;
• The manufacturer or distributor of products;
• The owner of products listed by users;
• A payment processor;
• A shipping or delivery provider; or
• A party to a transaction between a buyer and seller.

Lonecto does not currently provide integrated payment processing.

Product listings are created and managed by individual users, businesses, creators, or other account holders.

The person or business responsible for a product listing is solely responsible for that listing and any related transaction or customer interaction.

2. Physical Products Only

Lonecto's product listing features are currently intended for the showcasing and promotion of physical products only.

Users must not use the product listing feature to sell, distribute, or promote digital products through Lonecto's product dashboard unless Lonecto explicitly introduces and permits such functionality in the future.

3. How Customers May Complete an Order

Lonecto may allow product listings to direct visitors to external destinations or contact methods.

Depending on how a product listing is configured, a visitor may:

• Visit an external website or online store;
• Contact the seller through Instagram;
• Contact the seller through WhatsApp; or
• Complete or arrange an order through another method made available by the seller, including cash on delivery arrangements.

Lonecto does not control or manage transactions that take place outside the Lonecto platform.

Any purchase, payment, communication, delivery arrangement, refund, return, or dispute is generally the responsibility of the buyer, seller, and any relevant third-party platform or service.

4. Seller and Listing Responsibilities

If you create or manage a product listing on Lonecto, you are responsible for ensuring that:

• You have the legal right to offer or promote the product.
• The product is lawful to sell or promote.
• Your product information is accurate and not materially misleading.
• Product images accurately represent the product where reasonably possible.
• Any displayed price is reasonably accurate and current.
• You have the right or permission to use product images, descriptions, logos, trademarks, and other content.
• Any external links or contact methods are legitimate and functional.
• You comply with applicable consumer protection, advertising, intellectual property, and other relevant laws.

You are responsible for keeping your product information reasonably up to date.

5. Accurate Product Information

Product listings should provide clear and accurate information.

You must not:

• Use false or misleading product descriptions;
• Display inaccurate or deceptive prices;
• Misrepresent the product's quality, condition, origin, availability, or features;
• Use images that intentionally misrepresent the product;
• Make false claims about product performance or results;
• Mislead customers about discounts, offers, or availability; or
• Promote a product that you do not have the right to offer.

If important information is provided outside Lonecto, such as on an external website or through direct communication, you remain responsible for ensuring that your use of Lonecto is not deceptive.

6. Product Images and Intellectual Property

You may only upload or use images, logos, trademarks, descriptions, or other materials that you own or have permission to use.

You must not knowingly:

• Use copyrighted product images without authorization;
• Use another business's logo in a misleading manner;
• Impersonate a brand or authorized seller;
• Misrepresent your relationship with a brand; or
• Infringe another person's copyright, trademark, or other intellectual property rights.

If Lonecto receives a valid intellectual property complaint, we may review the content and take appropriate action, including removing the listing or restricting the relevant account.

7. Prohibited Products

You may not use Lonecto to list, promote, or link to products that are illegal, fraudulent, harmful, or otherwise prohibited under applicable law or Lonecto's policies.

Prohibited products or categories may include:

• Illegal drugs or controlled substances;
• Counterfeit or unauthorized goods;
• Stolen goods;
• Illegal or unlawfully regulated weapons;
• Products designed to facilitate fraud or illegal activity;
• Products involving exploitation or abuse;
• Products that violate applicable safety regulations;
• Products promoted using fraudulent or deceptive claims; and
• Any other product that Lonecto reasonably determines presents a significant legal, safety, security, or trust risk.

This list is not exhaustive. Users are responsible for understanding and complying with the laws that apply to their products and business activities.

8. Counterfeit and Unauthorized Products

You must not use Lonecto to knowingly promote counterfeit, stolen, or unauthorized goods.

You must not:

• Claim that a counterfeit product is authentic;
• Use trademarks or branding in a way that misleads consumers;
• Falsely represent yourself as an authorized reseller, distributor, or representative; or
• Use product listings to facilitate the sale of stolen goods.

Lonecto may remove content or suspend accounts associated with suspected counterfeit or fraudulent activity.

9. External Websites and Third-Party Services

Product listings may direct visitors to external websites or services.

If you provide an external link, you are responsible for ensuring that the destination is legitimate and does not knowingly contain:

• Malware or harmful software;
• Phishing or credential theft;
• Fraudulent payment requests;
• Deceptive content;
• Illegal products or services; or
• Other content that violates Lonecto's policies.

Lonecto does not control third-party websites or services and is not responsible for their content, availability, security, privacy practices, or transactions.

10. Payments and Cash on Delivery

Lonecto does not collect, process, hold, or facilitate payments between buyers and sellers, and takes no commission on any sale.

Sellers on Lonecto complete orders by cash on delivery, through Instagram or WhatsApp, or through their own external store. Lonecto provides no checkout and no online payment for a seller's products, and money for a sale never passes through Lonecto.

Where Lonecto charges for its own paid features, that is a separate agreement between you and Lonecto and is described in the Terms of Service. It is unrelated to, and never deducted from, a sale you make.

Where a seller accepts payment or arranges cash on delivery, that arrangement is made independently by the seller and buyer or through a third-party service.

Lonecto is not responsible for:

• Payment disputes;
• Failed payments;
• Fraudulent payments;
• Cash on delivery disputes;
• Delivery failures;
• Shipping delays;
• Product returns;
• Refunds;
• Chargebacks; or
• Any other dispute arising from a transaction.

Sellers are responsible for clearly communicating their own payment, delivery, return, and refund practices to customers where applicable.

11. Shipping, Delivery, Returns, and Refunds

Lonecto does not provide shipping, delivery, return, or refund services for products listed by users.

The seller is responsible for determining and communicating:

• Shipping methods;
• Delivery timelines;
• Delivery charges;
• Availability;
• Return eligibility;
• Refund practices; and
• Customer support procedures.

Any dispute relating to these matters must generally be resolved between the buyer, seller, and any relevant third-party service provider.

12. Customer Communications

If you use Instagram, WhatsApp, or another communication service to receive product inquiries or orders, you are responsible for your communications with customers.

You must not use Lonecto to direct visitors toward deceptive, fraudulent, abusive, or harmful communications.

Any communication conducted through a third-party platform is also subject to that platform's own terms and policies.

13. Lonecto's Right to Review and Take Action

Lonecto may review product listings, links, or related account activity to help enforce this policy and maintain the safety and integrity of the platform.

We may take action if we reasonably believe that a listing or account violates this policy, our Terms of Service, other Lonecto policies, or applicable law.

Actions may include:

• Removing or restricting a product listing;
• Disabling a product link;
• Requesting changes to product information;
• Limiting access to product features;
• Suspending an account; or
• Permanently terminating an account.

Where permitted by applicable law, we may take action with or without prior notice.

14. Reporting Product Listings

If you believe that a product listing violates this Product Listing Policy, is fraudulent, infringes your intellectual property rights, or otherwise creates a safety or legal concern, you may report it to us.

Please contact: contact@lonecto.com

When possible, include:

• A link to the relevant Lonecto page or product;
• A description of the issue;
• Any relevant evidence or supporting information; and
• Your contact information if you would like us to respond.

Submitting a report does not guarantee that a listing will be removed. We may review the available information and take action where appropriate.

15. Changes to This Policy

We may update this Product Listing Policy from time to time to reflect changes to Lonecto, applicable laws, platform features, or our policies.

When changes are made, we will update the Effective Date at the top of this page.

Your continued use of Lonecto's product features after an updated policy becomes effective may be subject to the revised policy.

16. Contact Us

If you have questions about this Product Listing Policy, please contact us at contact@lonecto.com.