Let's get it sorted
Start with the guides — most things are answered there straight away. If not, raise a ticket and we will come back to you by email.
Read the Help Centre
Twenty step-by-step guides covering cards, products, orders, analytics and account security. Most questions are answered here in less time than it takes to write a ticket.
Browse the guidesCheck the FAQ
The short answers — what it costs, what you can sell, how you get paid, and what happens to your username if a card comes down.
Read the FAQRaise a support ticket
Sign in first if you can — your account comes attached, which saves an exchange working out which card or order you mean, and you get to read the reply on your own page. If you cannot sign in, raise one below and we will answer by email.
- An order
- Getting paid
- My card or the editor
- Products and shop
- My account
- Something is broken
- Something else
Not a support question?
Investment, partnerships, press or anything commercial goes to a different inbox, and reaches the right person faster with what it is about already attached.
Email us
If you would rather write than fill in a form. Say which account you are writing about — an email from an address that is not the one on the account is otherwise hard to place.
contact@lonecto.comReport a card or product
Scams, impersonation, stolen photos or counterfeit goods. Every public card carries a report option, and it reaches the moderation queue with the card attached.
How reporting worksA dispute over an order
Support cannot settle one. The buyer paid the seller directly and the money never passed through Lonecto, so there is no payment for us to reverse. We can still act on a seller who is breaking the rules.
Why that isOn timing: we answer every message by email within 24 hours. You can see where your ticket has got to at any point on your tickets page. Mark a ticket urgent only when you cannot take orders or get paid — that is what keeps those findable, and what lets us hold to the 24 hours on them.