How can we help?
20 guides covering everything from your first card to your hundredth order.
Getting started
Create a card, claim your username, and get it in front of people.
Create and publish your bio card
From a new account to a live page you can share, in about five minutes.
Choosing and changing your username
Your username is your address. Here is how it works and what changing it costs you.
Sharing your card and its QR code
The address to hand out, the QR code to print, and where to put the link.
Your bio card
Links, sections, templates, colours and the interactive blocks.
Adding and ordering your links
Add as many links as you like, and put the one that matters at the top.
What each card section does
Links, socials, featured, shop, booking, buttons, promo and interactive — and when to use each.
Polls, questions and asks
Let visitors vote or send you something, and read the replies in your inbox.
Changing your template and colours
Switch between 46 templates without losing your content, and set the palette.
Selling products
Listing what you sell, photos, stock, variants and discount codes.
Listing your first product
What a listing needs, and what Lonecto will and will not let you sell.
Photos and descriptions that get orders
What to photograph, what to write, and the claims that will get a listing removed.
Stock, variants and collections
Sizes and colours, keeping counts honest, and grouping products together.
Running a discount
Set up a code, decide what it applies to, and know what it cannot do.
Orders and getting paid
How orders reach you, what the statuses mean, and how the money works.
How an order reaches you
What happens between a visitor tapping buy and the order appearing in your dashboard.
What each order status means
Two separate statuses — one for the money, one for the goods — and why they are separate.
How you get paid
The buyer pays you directly. Lonecto never touches the money and takes no cut.
Setting your delivery charges
Free delivery, or one flat rate on every order.
Analytics
What is measured, what is not, and how to read it.
Account, trust and safety
Security, reporting, moderation and reaching a human.
Keeping your account secure
The handful of things that actually stop an account being taken.
Reporting a card, product or account
How to report something, what happens next, and what the outcomes are.
Getting hold of a human
Where to raise a ticket, what to put in it, and how to get a useful answer faster.
Still stuck?
Raise a ticket from your dashboard and your account comes attached, which saves an exchange.
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