The quickest way is the Help button in the bottom corner of any page. It searches these guides first, and if none of them covers it you can send us a message from the same panel without losing your place.
We answer every message by email within 24 hours. Your account is attached automatically, so there is no exchange working out who you are, and our reply appears in the same panel you sent it from as well as in your inbox. The support centre, your tickets page and Shop, then Settings, then Get help all reach the same place.
You can also write to contact@lonecto.com. If you do, say which account you are writing about — an email from an address that is not the one on the account is otherwise hard to place.
What to include
- What you did.
- What happened.
- What you expected instead.
- The address of the card or product, if it is about one.
We answer within 24 hours. Support can help with the platform — it cannot settle a dispute over an order, because the payment was made directly between buyer and seller and never passed through Lonecto.